Privacy Policy

This Privacy Policy outlines how L VITAMIN LAB LIMITED collects, uses, stores, and protects your personal information when you use our services, website, or communicate with us.

Who We Are

L VITAMIN LAB LIMITED
Registered in England and Wales

Company number: 16253106
Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

We provide mobile vitamin therapy services, wellness consultations, and related treatments to clients across Essex and London.

What Information We Collect

We may collect and process the following personal data:

Personal details: Name, email address, phone number, address (for mobile appointments)
Medical information: Health history and wellness goals (for treatment planning)
Payment information: For booking and invoicing purposes (processed securely)
Booking data: Appointment history and communications
Marketing preferences: If you opt in to receive news or promotions

How We Use Your Information

We use your personal data to:

Arrange and manage appointments and treatments
Provide personalised care based on your health and wellness needs
Respond to enquiries and customer service requests
Send updates, confirmations, and reminders
Share promotions or wellness tips if you have opted in to marketing
Maintain accurate records for business and compliance purposes

How We Store and Protect Your Information

We take data security seriously. Your information is stored securely and only accessible to authorised personnel. We use up-to-date technologies to protect your data from unauthorised access, alteration, or disclosure.

We do not store payment card details. All payments are processed securely through third-party platforms that comply with industry standards.

Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data only when:

Required by law or regulation
Referring you to another health professional at your request (with your permission)
Necessary to protect the rights, property, or safety of L VITAMIN LAB, our clients, or others

Your Rights

You have the right to:

Request access to the personal data we hold about you
Ask us to correct or delete your information
Withdraw your consent for marketing communications at any time
Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data is not being handled correctly

Our website may use cookies to improve user experience and help us understand how visitors interact with our content. You can disable cookies via your browser settings.

Marketing Preferences

If you opt in to receive wellness updates or offers, we’ll occasionally send you content we think you’ll find useful or inspiring. You can unsubscribe at any time via the link in our emails or by contacting us directly.

If you have any questions or concerns about your privacy or how we handle your data, please get in touch:

Email: lara@lvitaminlab.com
Website: www.lvitaminlab.com

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, so please check back periodically to stay informed.